Drop Shipping

All you need to know about our popular white label fulfilment service.

Cost

There is no additional cost to use our Drop Shipping service, we simply send your order to your customer’s address instead of sending it to you, therefore our standard delivery costs apply.

Stationary & Packaging

When sending an order to you, we will include a paper copy of your invoice and our packaging will include our own labels and branding. When sending to your customer, we will not include your invoice and all our branding will be removed from the package. The only identifier to us is the return delivery address on the address label, this is simply; 7 London Road, CO16 9RW UK and allows Royal Mail to return any undelivered parcels to us.

We can include any stationary within and on the packaging for you. Here is a list of popular items we can include;

• Flyers and leaflets
• Business cards
• Compliment slips
• Thank you notes
• Stickers for use on the outside of the packaging
• Dispatch notes and invoices (which should be uploaded at the time of ordering)

Returns

An order can be returned to us for a number of reasons, the two most popular are;

• Incorrect address and delivery was not possible
• Delivery was attempted but unable to be completed due to a signature required or the parcel not being able to fit through the letter box. In this instance a calling card will be left. The parcel will be returned to us if the recipient does not collect the parcel.

As soon as the parcel is returned to us, we will email you to notify you of its return. We can either resend the order to your customer, or send it to you, in either case we will invoice you for the cost of delivery. If the parcel was returned due to an incorrect delivery address, we will ask you to request the correct delivery address from your customer before resending.

Loss & Damage

It is our responsibility to ensure your order arrives with your customer and arrives without damage. If an order has been damaged in transit, we will replace the order for you, we would appreciate photographs of the damage – to both the product and packaging – so we can investigate the issue and claim damages from the delivery company.

If your order does not arrive with your customer in good time, we will request that you ask your customer to contact their local sorting office to make sure their parcel is not their waiting for them. If that is not the case, we will again replace the order.