Privacy Policy

This Privacy Policy describes how we collect, use, and handle your personal information when you visit or place an order with dStudio (“we”, “our”, “us”).

What Information Do We Collect?

We collect personal information in two ways:

1. Information you provide directly

When you place an order, request a quote, or contact us, we collect the details needed to fulfil your request. This may include:

• Your name
• Email address
• Email address
• Phone number
• Order notes and instructions

We use this information to fulfil your order, communicate with you, and maintain accurate records.

2. Information We Collect Automatically

When you browse our website, we collect basic technical information such as:

• Your browser and device type
• Country or region (not precise location)
• Pages visited and time of visit

We use Plausible Analytics to collect this data. It does not use cookies, track personal information, or share data with third parties. All data is aggregated and anonymous.

Cookies

We only use essential cookies. For most visitors, no cookies are set at all. If you log in to your account or dismiss our cookie banner, a cookie is stored to remember that choice.

We do not use advertising, marketing, or tracking cookies. You can learn more in our Cookie Policy.

How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Send invoices, order confirmations, and updates
• Answer your questions and provide customer support
• Meet legal or accounting obligations (e.g. tax records)

We do not use your data for targeted advertising, profiling, or third-party marketing.

Third-Party Services

We share data only with trusted third-party services that help us run our business and deliver your orders:

• Hiveage: For sending invoices and storing billing details.
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• Trello: To manage and track orders from start to finish.
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• Sendy: Create/send newsletters and essential product/service announcements.
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• Google Workspace: For email and internal documentation.
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• Amazon Web Services (SES): Email delivery provider used to send transactional and marketing emails via Sendy
  AWS Privacy Notice
• Dropbox: We use Dropbox to temporarily store files related to customer orders, such as images and dispatch notes. Files are stored securely, with access limited to our team only, and are deleted when no longer required.
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We store only the data needed to serve you, and never sell or rent your personal information.

Your Rights

If you’re in the UK or the EU, you have the right to:

• Access the personal data we hold about you
• Request corrections or deletion
• Object to or restrict how we process your data

To make a request, please contact us using the details below.

How Long Do We Keep Your Data?

We retain order and contact information only as long as necessary to fulfil your order and meet legal or accounting requirements. If you’d like us to remove your data, just contact us using the details below.

Changes to This Policy

We may update this policy occasionally to reflect new services or legal requirements. The most recent version will always be available on this page.

Contact Us

If you have any questions or concerns about your privacy, feel free to get in touch:

Email: hello@dstudiouk.com

Post: dStudio by Studio One Frames Ltd
The Old Church Hall
7 London Road
Little Clacton
Essex
CO16 9RW
United Kingdom